1. Owner Assistance
Property Enhancements: Recommendations to include the most requested services by guests, ensuring an unforgettable experience.
Visual Materials: Assistance in hiring photography and video services, as well as preparing the property for these sessions.
Market Analysis: Competitive rate comparisons to determine optimal pricing.
Internal Rules: Support in creating property usage guidelines for guests.
Reservation Policies: Help in developing clear and effective booking terms.
Legal Compliance: Guidance to ensure the property meets all government regulations.
2. Marketing Management
Digital Listings: Creation and publication of the property on vacation rental platforms.
Creative Advertising: Designing attractive marketing strategies.
Social Media: Professional management of social media profiles.
Promotions: Strategies to attract guests through direct offers.
Guest Inquiries: Prompt and professional responses to all customer questions.
3. Reservations
Booking Confirmations: Timely communication with both guests and owners.
4. Monthly Income
Report to the Property Owner FEES.
The property manager will charge a fee of 15% (calculated on the monthly booking value) for professional services rendered.
1. OWNER ASSISTANCE
Recommendations for property improvements to offer the most requested guest amenities and create an unforgettable stay.
Assistance in hiring professional photography and video services.
Support in preparing the property for photo and video sessions.
Market comparison to determine the optimal rental rate.
Assistance in drafting house rules for guest use.
Assistance in formulating property reservation policies.
Legal guidance to ensure compliance with government regulations for vacation rentals.
2. MARKETING MANAGEMENT
Creation of property listings on rental platforms.
Development of advertising and promotional content.
Social media management.
Direct promotions.
Handling guest inquiries.
3. RESERVATIONS
Sending booking confirmations to both guests and owners.
First contact with the guest and delivery of the welcome book via a WhatsApp group.
4. PROPERTY PREPARATION
Hiring and supervising cleaning staff.
Laundry supervision.
Supplying amenities.
Stocking hygiene and cleaning products.
5. GUEST SERVICES
24/7 call center support for guest inquiries from booking throughtheir stay.
Sending a pre-arrival message one day before check-in with instructions and confirmation of special requests.
Monitoring and assisting with guest arrivals.
6. CHECK-IN
Personalized welcome by a host at the property.
Guest registration form upon arrival.
Tour of the property with basic instructions and an overview of house rules.
Key handover.
7. CONCIERGE SERVICES
24/7 remote assistance for guests throughout their stay.
8. CHECK-OUT
Coordinating check-out time with the guest one day in advance.
Inspecting the property to verify its condition.
Notifying the owner of any damages and determining the appropriate charge method.
9. MAINTENANCE SUPERVISION
Notifying the owner of necessary maintenance.
Preventive maintenance.
General property oversight.
Supervising maintenance work.
10. MONTHLY INCOME REPORT FOR THE OWNER MANAGEMENT FEES
The property manager charges a 20% fee (based on the total monthly booking revenue, excluding taxes) for professional management services.